Refund policy
Return and Refund Policy for KPTown Pakistan
Customer satisfaction is important to us. If you are not fully satisfied with your purchase, please review our Return and Refund Policy below.
1. Return Eligibility
To qualify for a return:
- Items must be unused and in original packaging
- Products must not be damaged due to customer misuse
- Return requests must be made within 3 DAYS of delivery
- Proof of purchase or order confirmation is required
2. Non-Returnable Items
The following items may not be eligible for return:
- Opened or used skincare/cosmetic products
- Personal care items
- Products purchased during clearance or special promotions
- Gift cards (if applicable)
3. Return Process
To initiate a return:
- Contact us at kptownpk@gmail.com
- Provide your order number and reason for return
- Wait for return approval and instructions
Unauthorized returns may not be accepted.
4. Refund Process
Once the returned item is received and inspected:
- Approved refunds will be processed within 7 DAYS
- Refunds will be issued to the original payment method
- Processing times may vary depending on your payment provider
5. Exchange Options
We may offer exchanges for:
- Damaged products
- Defective items
- Incorrect items received
Exchange requests are subject to product availability.
6. Damaged or Defective Products
If your order arrives damaged or defective, please contact us within 24 Hours of delivery with photos of the product and packaging.
We will review the issue and provide an appropriate resolution.
7. Return Shipping Costs
- Customers may be responsible for return shipping costs unless the return is due to our error
- Original shipping fees are generally non-refundable unless required by law
8. Cancellation Policy
Orders may only be canceled before shipment confirmation. Once shipped, the order will fall under the return process.
9. Contact Information
For returns and refunds assistance, contact us:
- Store Name: KPTown Pakistan
- Email Address: kptownpk@gmail.com